FAQs

Are your candles 100% soy wax?

You’re soy right! All of our wax is made from soy beans grown in the U.S. (Golden Wax). By supporting our candles you're supporting domestic products and promoting a renewable resource.

Where are your candles made?

All of our candles are individually hand-poured and labeled in small batches in Houston, Texas. 🤠

Are your candles vegan and cruelty-free?

Yes! We don’t use products that use animal products or test on animals.

How do I get most out of my candle?

Always trim your wick to ¼” before lighting. Let the wax melt to the edges on the first burn to prevent tunneling. Tunneling can happen if the first burn wasn’t long enough. Try using a foil hack or melt the top layer gently with a heat gun to reset the surface. Don’t burn more than 4 hours. When flame goes crazy, blow it out then follow the first step.

What kind of fragrance oils do you use? 

All of our fragrances are infused with essential oils (https://www.candlescience.com/learning/whats-in-fragrance-oil).

To clarify, our fragrances aren’t 100% essential oils. It’s difficult to produce a candle with completely essential oils that’s highly fragrant. Feel free to checkout the CandleScience link for more info.

How will my order be presented?

We are proud to use completely plastic free packaging. Your items will be wrapped in recycled contents, sealed with paper tape and placed in a box with starch packing peanuts. All of our packaging can be recycled, re-used or composted. We also include packaging information and recycling advice in every parcel.

Sustainability + MISSION: DO YOU REALLY PLANT A TREE FOR EVERY CANDLE SOLD?

Yes! Through our partnership with One Tree Planted, and our volunteer work with Trees For Houston, we help plant trees, and give away seedlings at our markets and at Trees for Houston events. More info of our mission on our instagram @projecthappinesscandle

How can I reuse or recycle my candle jars?

With our Project Happiness Recycle Program, we accept empty Project Happiness jars, Topo Chico glass bottles for 50% off the same item.

Where do you currently ship your candles?

For our initial product launch, we are only shipping to the United States. Thank you for your patience, and we look forward to growing and shipping internationally for future collections.

Return Policy.

If you’re not 100% satisfied with one of your Project Happiness Candle Co. products, we would love to help make that right! Please contact our Customer Care team at hello@projecthappinesscandleco.com within 30 days of receiving your order and we’ll help get the process started. We require picture and proof of purchase to process your request.

If you're experiencing an issue with a Project Happiness Candle Co. product, please reach out within 48 hours of receiving your order and include photos with a detailed description in your email so that our team can determine how to best lend a helping hand.

NOTE: We are unable to cover any return shipping fees. Discontinued items, limited items, or gift cards are final sale and not eligible for returns or exchanges. To be eligible for a return, your item must be unused and in its original packaging. If your return is accepted, we'll send you instructions on how and where to send your package.

Do you offer wholesale?

Yes! We are on Faire Wholesale. You can find us here —> https://projecthappinesscandleco.faire.com